Frequently asked questions

Everything you need to know about shopping with Elixiré.

How do I place an order?

Browse the collection, add your chosen products to your bag and follow the checkout steps.

Where do you deliver?

Delivery options are available for Peninsular Malaysia, Sabah, Sarawak and Labuan. Shipping fees are calculated at checkout.

How can I check my order?

Keep your order reference after checkout. For order enquiries, please contact our team using the contact page.

Can I change or cancel my order?

Please get in touch as soon as possible. Changes depend on whether your order has entered fulfillment.

How do I find product details?

Select View details on any product to see its description, price and availability.

What payment methods are available?

Payment options will be displayed during checkout once online payment services are activated.